- Keep your personal problems personal
- Be Reliable
- Communicate
- Don’t do their thinking for them, but
- Volunteer ideas when you can
- See it from their side
- Be Patient
- Encourage feedback, pro or con, of the work. Show them, if necessary, how to criticize the work, when necessary, without criticizing you. You and your customer will benefit enormously from this feedback phase.
- No hidden agendas
- Be Honest: under-promise, over-deliver
Glad to help — but you’d better not question one bit of it
If he had been willing to see feedback as an opportunity rather than a threat, we all would have benefited.