- Keep your personal problems personal
- Be Reliable
- Communicate
- Don’t do their thinking for them, but
- Volunteer ideas when you can
- See it from their side
- Be Patient
- Encourage feedback, pro or con, of the work. Show them, if necessary, how to criticize the work, when necessary, without criticizing you. You and your customer will benefit enormously from this feedback phase.
- No hidden agendas
- Be Honest: under-promise, over-deliver
The “Molly Story”
Surprise! Unlike before, she was genuinely paying attention to each and every customer, nice as could be to them in addition to getting their orders filled efficiently. Yes, I was definitely amazed.