Glad to help — but you’d better not question one bit of it
If he had been willing to see feedback as an opportunity rather than a threat, we all would have benefited.
10 Ways to Get People to Want to Deal With You
Coming soon: Why many of these obvious suggestions are so frequently ignored.
The “Molly Story”
Surprise! Unlike before, she was genuinely paying attention to each and every customer, nice as could be to them in addition to getting their orders filled efficiently. Yes, I was definitely amazed.
Always Have an “Or Else”
The hypocrisy of the “no ultimatums” policy is somewhat galling when you think about it…. a more accurate policy would be “No ultimatums for you (or else!)”
Missing Links and a lecture I wish I had heard
There are only a few ways to get the things you will want and need: steal them, be fortunate enough for someone to give them to you, or earn them.